We offer a 60-day satisfaction guarantee on most products purchased from teangle.ca. This policy outlines the process, conditions, and exclusions for returns and refunds. 1. Request Approval (Monday-Friday, 8:00 AM - 4:00 PM EST). - Email info@teangl

<h2 dir="ltr" id="isPasted">Overview</h2>We offer a 60-day satisfaction guarantee on most products purchased from teangle.ca. This policy outlines the process, conditions, and exclusions for returns and refunds. <h2 dir="ltr" id="return-process">&#xA0;Return Process</h2>1. Request Approval (Monday-Friday, 8:00 AM - 4:00 PM EST)&#xA0; &#xA0;- Email info@teangle.com to obtain approval and a prepaid shipping label&#xA0; &#xA0;- Include your order number and reason for return 2. Ship Your Return&#xA0; &#xA0;- Package the item securely in its original or similar packaging&#xA0; &#xA0;- Attach the provided prepaid shipping label&#xA0; &#xA0;- Drop off at any selected carrier locations (UPS or Purolator) 3. Refund Processing&#xA0; &#xA0;- Returns are inspected upon arrival at our warehouse&#xA0; &#xA0;- Eligible returns are processed within 2-4 business days&#xA0; &#xA0;- A 15% restocking fee applies to all refunds&#xA0; &#xA0;- Refund will be issued to the original payment method <h3 dir="ltr" id="conditions--exclusions">Conditions &amp; Exclusions</h3>- **Non-Refundable Items:**&#xA0; - Accessories&#xA0; - Items purchased during sales or promotional events (ex : Black Friday)&#xA0; - Products showing signs of excessive use or damage - **Special Circumstances:**&#xA0; - Damaged or incorrect items: Contact us immediately for resolution&#xA0; - Multiple return requests may be subject to review <h2 dir="ltr" id="important-notes">&#xA0;Important Notes</h2>- This policy applies exclusively to purchases made on teangle.ca- Policy terms are subject to change without prior notice- Teangle reserves the right to:<ul><li dir="ltr" style="text-decoration:none;">Reject returns that don&apos;t meet our criteria</li><li dir="ltr" style="text-decoration:none;">Review cases that fall outside standard policy</li><li dir="ltr" style="text-decoration:none;">Decline returns if fraudulent activity is suspected</li></ul> For questions about our refund policy, please contact our customer service team at info@teangle.com.

60 Day Satisfaction Guarantee

Teangle

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Are discount codes eligibile for subscriptions?

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What does Teangle Matcha taste like?

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Do you sell in stores?

How to prepare a Teangle Matcha

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Our Matcha Products & Usage

Shipping Policy

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Does Teangle Matcha contain caffeine?

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Health & Benefits

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Does it contain shellfish?

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Matcha Collagen

Are orders made during Black Friday refundable?

Black Friday - Cyber Monday 2024