60 Day Satisfaction GuaranteeUpdated 5 months ago

Overview

We offer a 60-day satisfaction guarantee on most products purchased from teangle.ca. This policy outlines the process, conditions, and exclusions for returns and refunds.

 Return Process

1. Request Approval (Monday-Friday, 8:00 AM - 4:00 PM EST)

   - Email [email protected] to obtain approval and a prepaid shipping label

   - Include your order number and reason for return

2. Ship Your Return

   - Package the item securely in its original or similar packaging

   - Attach the provided prepaid shipping label

   - Drop off at any selected carrier locations (UPS or Purolator)

3. Refund Processing

   - Returns are inspected upon arrival at our warehouse

   - Eligible returns are processed within 2-4 business days

   - A 15% restocking fee applies to all refunds

   - Refund will be issued to the original payment method

Conditions & Exclusions

- **Non-Refundable Items:**

  - Accessories

  - Items purchased during sales or promotional events (ex : Black Friday)

  - Products showing signs of excessive use or damage

- **Special Circumstances:**

  - Damaged or incorrect items: Contact us immediately for resolution

  - Multiple return requests may be subject to review

 Important Notes

- This policy applies exclusively to purchases made on teangle.ca

- Policy terms are subject to change without prior notice

- Teangle reserves the right to:

• Reject returns that don't meet our criteria

• Review cases that fall outside standard policy

• Decline returns if fraudulent activity is suspected

For questions about our refund policy, please contact our customer service team at [email protected].