My order was shipped but I never received it. What should I do?Updated 6 months ago

Your tracking number says delivered but the order is missing?

If you think your order is lost or missing, we advise you to check with the members of your household or neighbours to find out if they have seen your package. We also recommend you check around your property. If you have a condo/apartment building, you can check the entrance or your community mailbox (if there is one), the packages can very often be deposited in these areas. You can also reach out to your local courier to confirm the delivery status.

Depending on the carrier used, it is possible that the trackig number says delivered while de delivery can be done later the same day or in the following days. We recommend waiting 48 hours before contacting us to make sure enough time has been alotted for the delivery.

If after all these verifications you still cannot locate your package, please contact us at [email protected]. We might need to start an investigation with the carrier.

Please allow us time to review and investigate your request with our business partners. Be aware that due to general carriers' policies, this may take from 8 to 10 days and can be longer based on seasonality.

Your satisfaction is our priority. We will make sure to make it right so you have a satisfied Teangle experience.